Frequently Asked Questions
NRG is a manufacturer supplying authorised distributors and retail stockists. The FAQs below are for customers purchasing NRG products through retailers.
For wholesale, retail or trade enquiries, please visit our Wholesale & Trade FAQs.
NRG products are available through authorised distributors and selected retail and online stockists. NRG does not sell directly to the public.
No. NRG is a manufacturer only and does not sell directly to consumers or through an online store. All NRG products are purchased through approved distributors, retail stores or online stockists.
NRG stockists vary by location and product range. You can view our list of authorised stockists or contact us with your location and the product you’re looking for. Contact us here.
Yes. NRG products are distributed Australia-wide through our authorised distributor network. Product availability may vary between regions and individual stores.
NRG products are available in selected international markets through approved distributors. NRG does not ship directly to international customers; however, if you are located overseas, please get in touch and we can help connect you with a stockist that ships internationally.
NRG products are stocked by a range of independent physical retail stores and online retailers. Product availability and ranges are managed by each retailer and may change over time. See our list of stockists here.
NRG does not supply retailers directly. Retailers purchase NRG products through authorised distributors. We’re happy to help connect you with the appropriate distributor for your area.
Not all stores carry the full NRG range. If your local store doesn’t currently stock NRG, they may be able to order through their distributor, or we can help you find an alternative stockist nearby.
As a manufacturer, all returns and exchanges are handled by the place of purchase. Please contact the retailer or distributor you purchased from for assistance with returns or refunds.
Yes. All NRG products are cruelty-free.
Where possible, NRG uses recyclable packaging materials. Recycling options may vary depending on local council facilities.
We’re happy to provide general product information and guidance. For advice specific to an animal’s health or condition, we recommend consulting a veterinarian or qualified professional.
Directions for use are printed on each product label. If you require further clarification, please get in touch.
Product brochures and Safety Data Sheets (SDS) are available upon request.
NRG works with approved distributors across Australia and internationally. If you’re interested in becoming a distributor, please get in touch with details about your business and distribution capabilities.